You've probably heard of a chatbot. It's being used so much now, in every industry, because the potential is enormous. Again and again, the statistics show us that in the next 30 years -- chatbots will be everywhere. "Chatbots represent a new trend in how people access information, make decisions, and communicate. We think that chatbots are the beginning of a new form of digital access, which centers on messaging. Messaging has become a huge component of how we interact with our devices, and how we stay connected with the people, businesses and the day-to-day activities of life. Chatbots bring commerce into this part of our lives, and will open up new opportunities."